Help



Introduction:

This new article information system should provide you as our exclusive business partner the possibility to receive information about our WMF Hotel items fast and easily. For this purpose we´re keeping this system updated continuously and are offering an information system with additional features to safe valuable time for you. Especially time is a decisive criterion in the international trade business.

In this regards we want to pronounce that we´re pleased to receive your enquiry through another way also. Our sales team will support in future as usual, especially in case of bigger hotel projects.

Navigation:

Developing this tool, easy handling and fast receipt of required information was the main target in order to create a real time advantage in daily business. Intuitive product groups allows you to find the required articles fast and the selection can be made with one click. This makes sure always to have the correct item code as well as high transparency due to pictures included. Finally this system should provide an irreplaceable support in your daily contact with your customers. We´re happy to assist in any queries and we´re looking forward to your feedback.

Handling:

The system allows you either to take information out of the system quickly or you make use of the possibility to send us your enquiry directly.

First of all you need your personal access data. If you did not receive the data pls send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

This access allows you to see important article data like item codes, item descriptions, list prices, measurements, customs tariff codes and stock figures. Furthermore you have the possibility to send us your enquiry directly. In this case you´ll receive a copy of your enquiry by mail at the same time.

The formatting of the article data makes it possible to copy them into Microsoft Excel for further processing. With the button “update enquiry” you can adopt changes made and receive updated data like prices, weight and volume immediately according to your individual selection.

Customs tariff codes and countries of origin helps you calculating your import costs in details. Of course we´re pleased to provide you with our quotation including freight charges also. Complete item descriptions provides you all needful information fastly. This also helps to provide good and fastest possible service to your customers.

Prices:

The mentioned prices have to be considered as list prices. Accordingly your individual discount needs to be deducted.

Stock / availability:

In the international hotel business storing is an essential condition for successful business relations. This is why we have huge quantities on stock constantly and provide a high delivery power in this branch. As a consequence the mentioned stock figures are changing permanently. They´re showing daily updated information but of course will change from hourly. Please attend to this point when making concessions to your customers. In case support is needed pls contact your counterpart. We´re pleased to support you.

Service Range:

Longer delivery times can be expected when ordering Service Range cutlery models compared to standard range models. Cutlery models in the Service Range will be available up to 6 months before the expiration of the Service Range. After this date, customer orders will only be processed whilst stock last.

The models are available as follows:

CLASSIC: until 31.12.2015

GASTROLINE: until 31.12.2015

VITALIS: until 31.12.2014